Email has become a difficult part of the Internet to manage due to SPAM. There are literally billions of pieces of SPAM traveling on the Internet as you read this. Sometimes legitimate email, especially automated messages like ours, get trapped as spam.

Your software will work for 15 days to give you time to resolve any email problems or call us .

If you didn't get your email with a purchase receipt with your registration key and download instructions the first thing to do is to check your spam folder. White list any email from mynortonstore.com

To test your email to make sure you can receive our email you can ask for a new password and see if it comes in. If so, you can login and see your purchase order by clicking on 'My Account'.

If that email still doesn't come in, there are several ways to communicate. Either you need to call us or you need to use a different email account.

1. If you have another email account you can use, see the 'What if I used the wrong email address?' to see how we can change your account to the other email.
2. If you don't have another email account, see the 'Contact Us' item to contact us, using your old account, and ask for your key, download information, and a new password, but be sure to tell us that emails from us are not reaching you. We have another account we can use to send email from.
3. If all else fails, send us an email or voice mail with a phone number and we'll call you. See the "Contact Us" FAQ