We are proud of offering excellent customer service and will promptly work to resolve any problems you might have. To keep our prices low and in line with others we have to set limitations on how support is handled. Please read this carefully.

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We offer support only during business hours. Emails are answered much quicker than phone calls. WE WILL RETURN YOUR CALL within 48 hours and work with you to resolve any problem..

FREE and QUICK SUPPORT IS AVAILABLE VIA EMAIL. For fast support start a support ticket and you will get a confirmation email with answers to common problems.
 During business hours of 9am to 5pm CST you will get a prompt personal response from a certified support engineer. You support request will be tracked in our support system and you will be able to add to it and read our responses.

Click here to start a support ticket. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

IF YOU NEED TO CALL US:
Business Hours: 9am to 5pm CST USA Monday to Friday.  (650) 450-4955.
Be sure to state name, phone number, time zone and a brief description of the problem. Calls are usually answered within 24 hours but expect it to be up to 48 hours. Please call again if you have not received a return call within 48 hours.

Our postal address is for US Mail. There is no access to our offices there.

Johns Creek Software Inc.
My Norton Store.com
5174 McGinnis Ferry Rd #175
Alpharetta, Ga. 30005

We are closed on major USA holidays: MLK Birthday, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Years.